On Mac computer: -Launch ‘System Preferences’ -Select ‘Bluetooth’ On SMART board: -Go to the SMART board and locate the Bluetooth module that is installed on the lower right side of the back of the board. Press and hold the Sync Button (top-most button) on the module until the light below […]
Browser showing Failure: BYOD entry not present error
Instead of the intended web page loading, you are being presented with the error “Failure: BYOD entry not present”. To resolve this error, you must first try to reboot and then try to clear your Google Chrome browser cache. Please following the steps below. 1. Attempt to restart the device […]
How to locate Teams on a Mac
Open Finder Go to click Applications on the left and scroll down to find Microsoft Teams in the list Open Teams and sign in using your @northernyork.org email address
Sharing Content Stored In OneDrive With A Link
For a more detailed explanation on sharing content in OneDrive please visit the following Microsoft article https://support.office.com/en-us/article/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07 Find the document you would like to share in OneDrive, next to the document click the share button. Under Send Link, Click on Anyone with the link can edit Set your permissions for […]
Forwarding Gmail to Office 365 / Outlook email
Use a web browser and browse to https://gmail.com Log in to your northernpolarbears.com account if not already logged in Select the Settings icon in the top-right corner Select Settings from the drop-down Select the Forwarding and POP/IMAP tab Select “Add a forwarding address†Please type in your @northernyork.org email address […]
Windows Store not working
PROBLEM: Windows Store opens but opens blank or is not showing any applications SOLUTION: Reset the Windows Store cache by following these instructions 1. Press the Windows Key + R at the same time OR 1. Open the Start Menu and type Run Click Run 2. Type wsreset.exe 3. Hit […]
Creating a contact list in Gmail
1. Go to Google Contacts at https://contacts.google.com/ 2. At the left under “Labels,” click Create label 3. Type a name, then click OK 4. Go to the Directory in Google Contacts 5. Check the boxes next to the contacts you want to add to a group label 6. Click the […]
Logging into a district provided device
When trying to sign into a district device you may see an error message such as “We can’t sign you in with this credential because your domain isn’t availabe.” This is easily correctable by following a few steps. Ensure the device is connected to a wireless connection Use the correct […]
Delete Local User Profile
Deleting a local user profile can resolve many issues related to corruption or misuse of settings within the local profile. All user documents are backed up with OneDrive and Google Chrome settings are synced so deleting the local user profile will not cause any data loss. To do this you […]
Chrome Browser Not Functioning
Behavior: Chrome browser opens but will not load websites including the settings page. Tabs will open but pages will appear white. If the user signs into another device and then signs into Chrome this behavior “syncs” to the other device. Fix: The user must sign into the following page under […]