When trying to sign into a district device you may see an error message such as “We can’t sign you in with this credential because your domain isn’t availabe.” This is easily correctable by following a few steps.
- Ensure the device is connected to a wireless connection
- Use the correct username format when logging in to the device.
- The proper format is as follows…
Staff – username@northernyork.org
Student – username@northernpolarbears.com - DO NOT sign into the device using just username or nycsd\username as this will provide access to the device in district only
- The proper format is as follows…